Tracking Open Cases on Accounts and Contacts Problem: As a Customer Service Representative or Support Agent, I want to be able to quickly see a prioritized list of open Cases on an Account or Contact. Account, Case, Contact
Display Related List of Grandchild Records on the Parent Record Problem: Have you ever wanted to see a list of related grandchild records when viewing a parent record in Salesforce? A simple example of this would be to display a related list of Cases or... Account, Case, Case Management, Opportunity
