The Passage Technology Satisfaction Guarantee
We warrant that your satisfaction is guaranteed with our Services within 30 days of your order date. If you are not satisfied with one of our Services within 30 days of your order date, please contact us via phone at +1 847 574 5742 on a business day falling within 30 days of your order date and between the hours of 9:00 AM CST and 5:00 PM CST and request to file a claim under our “30 Day Satisfaction Guarantee”. If we accept your claim as valid, we will, at our discretion, either:
a) correct the situation,
b) provide a refund, or
c) offer credit that can be used for future Passage Technology orders.
We cannot refund any money paid by you directly to third parties, such as payments made by you directly to third party consultants who have implemented, used, or recommend our product(s) stand-alone or in concert with their applications or solutions. Any refunds issued will be in the original form of payment or by check. We will accept claims as valid if they concern product defects as classified by Passage Technology and if they are submitted according to all terms herein.