Terms of Service

Updated: June 18, 2018

Purchasing & Legal > Legal: Terms of Service

Welcome to Passage Technology. We’re glad you’re here, and we hope you enjoy everything we have to offer.

Please read these Terms of Service (“Terms”) carefully because they are a binding agreement between you and Passage Technology LLC, (“Passage Technology,” “we,” “us,” and “our”).

By accessing any Passage Technology website, application, and/or service ("Sites"), or any add-on applications, you are hereby agreeing to be bound by the following terms and conditions ("Terms") along with our Privacy Policy, Cookie Policy, and Master Subscription Agreement, which policies have been recently updated in lieu of the implementation of the General Data Protection Regulation (Regulation (EU) 2016/679). If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity, its affiliates, and all users who access our services through your account to these terms and conditions, in which case the terms "you" or "your" shall refer to such entity, its affiliates and users associated with it. If you do not have such authority, or if you do not agree with these terms and conditions, you must not accept this agreement and may not use the Sites.

Please note that we offer many services. Your use of Passage Technology products or services are provided by Passage Technology pursuant to a separate manually or digitally-executed agreement. Those additional terms become part of your agreement with us, if you use any of our Sites.


You may be required to create an account and specify a password in order to use certain of the Sites’ services or features. To create an account, you must be at least 18 years old at the time of account creation and you must provide truthful, accurate, and complete information about yourself. You are expressly prohibited from creating any account with us using any personal information other than your own. Should your personal information change at any time, please update your account to reflect those changes.

In some cases, an account may be assigned to you by an administrator, such as your employer or educational institution. If you are using or logging into an account assigned to you by an administrator, additional terms may apply to your use of the Sites. Moreover, your administrator may be able to access or disable your account without our involvement.

You shall not share access to your account with any other person or entity. Please keep your password confidential, and, to increase security, try not to use the same password on other websites. If you believe that your account has been compromised at any time, please promptly notify your system administrator.


Since a portion of our community is controlled by Salesforce.com, you hereby acknowledge and agree to all terms and conditions outlined in the Salesforce Terms of Service, available at https://www.salesforce.com/company/legal/sfdc-website-terms-of-service.jsp in addition to the following:

Please note that if you register for an event, fill out a form, or log into the Success Community, Partner Community, AppExchange or any of Salesforce’s websites, we obtain personal information from you (such as name, company information, photos, etc.). This information may be used or shared with us or our agents for the purpose of improving quality of our services, or for our marketing purposes. You acknowledge and agree that the Success Community and other similar forums are public spaces and that your participation in such communities creates no expectation of privacy. Further, you acknowledge that any Content (as defined in Section D) you communicate in a community may be seen and used by others. You understand that our staff, outside contributors, or other users connected with us may participate in communities or other aspects of the Sites and may employ anonymous usernames when doing so. IF YOU CHOOSE TO MAKE ANY OF YOUR PERSONAL INFORMATION OR OTHER CONTENT PUBLICLY AVAILABLE IN A COMMUNITY OR OTHERWISE ON OR THROUGH THE SITES, YOU DO SO AT YOUR OWN RISK.


We reserve the right to modify our Sites at any time, without notice to you. For example, we may add or remove functionality or features, and we may suspend or stop a particular feature altogether. We also reserve the right to charge a fee for any of our features at any time. If you don’t like any such changes, you can stop using our Sites at any time.

We may, in our sole discretion, suspend or terminate your account and refuse any and all current or future use of the Sites, for any reason at any time. Such termination of the Sites will result in the deactivation or deletion of your account or your access to your account, and the forfeiture and relinquishment of all personalization in your account. We reserve the right to refuse service to anyone for any reason at any time.


We may provide opportunities for you to post text, photographs, videos, or other content (collectively, “Content”) on the Sites. You can only post Content if you own all the rights to that Content, or if another rights holder has given you permission.

You do not transfer ownership of your Content simply by posting it. However, by posting Content, you grant us, our agents, licensees, and assigns an irrevocable, perpetual (non-exclusive) right and permission to reproduce, encode, store, copy, transmit, publish, post, broadcast, display, publicly perform, adapt, modify, create derivative works of, exhibit, and otherwise use your Content. Without those rights, we couldn’t offer our Services. Please note that this license continues even if you stop using our Sites. For clarity, any communication or material you transmit to the Sites electronically or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post to the Sites may be used by Passage Technology or its affiliates for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, Passage Technology is free to use any ideas, concepts, know-how, or techniques contained in any communication transmitted to the Sites for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products using such information.

You shall indemnify, release, and hold harmless, Passage Technology against any claim, demand, suit, or proceeding made or brought against Passage Technology by a third party alleging that your Content, or your use of the Sites in violation of these Terms, infringes or misappropriates the intellectual property rights of a third party or violates applicable law, and shall indemnify Passage Technology for any damages finally awarded against, and for reasonable attorney's fees incurred by Passage Technology in connection with any such claim, demand, suit, or proceeding.

Keep in mind that if you send us any information, ideas, suggestions, or other communications to us, those communications will not be confidential. Moreover, unless we tell you otherwise, we reserve the right to reproduce, use, disclose, and distribute such communications without any obligation to you.


We are not responsible for, and do not endorse, Content posted by any person or entity. Accordingly, we may not be held liable, directly or indirectly, for any loss or damage caused to you in connection with any Content posted by such other person or entity.


You are prohibited from using the Sites in a way that violates any laws, infringes on anyone’s rights, is offensive, or interferes with the Sites or any features on the Sites (including any technological measures we employ to enforce these Terms). You may not access the Sites if you are a direct competitor of Passage Technology, except with Passage Technology’s prior written consent. In addition, you may not access the Sites for purposes of monitoring their availability, performance, or functionality, or for any other benchmarking or competitive purposes. Furthermore, you shall not: (i) license, sublicense, sell, resell, transfer, assign, distribute, or otherwise commercially exploit or make available to any third party the Sites or any Passage Technology content in any way; (ii) modify or make derivative works based upon the Sites; (iii) create Internet ‘links’ to the Sites or ‘frame’ or ‘mirror’ any of Passage Technology’s proprietary content on any other server or wireless or Internet-based device; or (iv) reverse engineer or access the Sites in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Sites, or (c) copy any ideas, features, functions or graphics of the Service.

It should be common sense, so we won’t bore you with a list of things you shouldn’t do. Passage Technology may, in its sole and complete discretion, determine that you have acted inappropriately, and we reserve the right to take down any and all Content, terminate your account, prohibit you from accessing the Sites, and/or seek appropriate legal action.

Using our Sites does not give you ownership of any intellectual property rights to the content you access. You may not use content from our Sites unless you obtain permission from us or its owner, or unless you are otherwise permitted by law.

When you use a Site or send communications to us through a Site, you are communicating with us electronically. By communicating with us electronically, you consent to receive communications from us related to your use of a Site. We may communicate with you by posting notices on a Site or by email to deliver tailored content based upon your interests. You agree that all agreements, notices, disclosures, and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. All notices from us intended for receipt by you shall be deemed delivered and effective when sent to the email address you provide to us. Please note that by submitting Content, creating a user account, or otherwise providing us with your email address, postal address or phone number, you are agreeing that we or our agents may contact you at that address or number in a manner consistent with our Privacy Policy.


Except as expressly set forth herein, Passage Technology alone (and its licensors, where applicable) will retain all intellectual property rights relating to the Sites or any suggestions, ideas, enhancement requests, feedback, recommendations, or other information provided by you or any other party relating to the Sites, which are hereby assigned to Passage Technology. The look and feel of the Sites as well as the server-side add-on components are copyright property of Passage Technology LLC. All rights reserved. You may not duplicate, copy, modify, hack, reverse-engineer, subvert, or reuse any portion of the HTML/CSS, Javascript, or visual design elements, PHP, SQL, VisualForce or Apex elements, concepts, or code without express written permission from Passage Technology. If you believe any Content on the Services infringes your copyrights, you may request that we remove the Content from the Services (or disable access to that Content) by contacting us at marketing@passagetech.com.


The Service may include features that operate in conjunction with certain third party social networking websites that you visit such as Facebook, Instagram, YouTube, Vimeo, and Twitter (“Social Network Features”). While your use of the Social Network Features is governed by these Terms, your access and use of third party social networking sites and the services provided through the Services is governed by the applicable terms of service and other agreements posted on these sites. You are responsible for ensuring that your use of those sites complies with any applicable terms of service or other agreements.


We provide our Services using a commercially reasonable level of care and promise to do our best to make sure you enjoy the Services. But there are certain things that we don’t promise about our Services.


SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES. Passage Technology does not warrant that: (i) the Sites will meet your specific requirements, (ii) the Sites will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the Sites will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the Sites will meet your expectations, and (v) any errors in the Sites will be corrected.


You expressly understand and agree that Passage Technology shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Passage Technology has been advised of the possibility of such damages), resulting from: (i) the use (whether by you or a third-party) or the inability to use the Sites; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Sites; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the Sites; (v) or any other matter relating to the Sites.


We may modify these Terms at any time so be sure to check back regularly. By continuing to use or log in to a Site after these Terms have changed, you indicate your agreement to the revised Terms. If you do not agree to the changes, you should stop using or logging in to the Sites.

The Sites may contain links to third-party websites. That doesn’t mean that we control or endorse those websites, or any goods or services sold on those websites. Similarly, the Sites may contain ads from third-parties. We do not control or endorse any products being advertised.

Any delay by Passage Technology in responding to your violation of these Terms will not be deemed a waiver of such term, covenant, or condition, nor will any waiver or relinquishment of, or failure to insist upon strict compliance with, any right, power or remedy power hereunder at any one or more times be deemed a waiver or relinquishment of such right, power or remedy at any other time or times.

These Terms are governed by and construed in accordance with the laws of Illinois, without regard to its conflict of laws rules. You expressly agree that the exclusive jurisdiction for any claim or dispute under these Terms and or your use of the Services resides in the courts located in Lake County, Illinois, and you further expressly agree to submit to the personal jurisdiction of such courts for the purpose of litigating any such claim or action. If it turns out that a particular provision in these Terms is not enforceable, that will not affect any other provision.

Passage Technology accepts and responds to any requests such as disclosure, correction, addition, or deletion and veto of use or provision of personal information (“Disclosure Requests”) from the person who provided his/her personal information. For detailed procedures to make a disclosure request, please refer to Passage Technology’s privacy policy.

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