Passage Technology Blog

The first step in Agentforce implementation is improving data and records across the platform—before AI begins its work.

Have you been interested in Milestones PM+ — or Salesforce project management, for that matter? Looking for an affordable way to improve task organization?

No matter how well a project is planned and executed, there are often factors beyond our control that can throw a project off course.

Without that commitment, users may not achieve, initiatives may fail, and the Admin may need to answer some difficult questions. With it, possibilities open up for the business and the Admin’s career—here’s how.

The double-edged sword of Salesforce is that you have the capability to customize it, but it can be difficult to achieve the vision you want depending on the experience of your current development team, or the technical debt residing in your org(s). Custom development projects are vital for enhancing efficiency and productivity within your organization. Don't overlook the significance of these projects, as they require a substantial investment of both time and money to do things the right way. Like most things in life, the best way to ensure success is to have the right foundations. Before hitting "start" on your next project, make sure you have all of these items in place.

The role of a Salesforce^® Business Analyst is a uniquely strategic one. There is no universal formula or blueprint for executing the responsibilities. Since no two businesses are identical, every problem they uncover, research and aim to solve requires a customized approach. When they are successful, Salesforce Business Analysts can have an outsized impact on their organizations.

This issue features strategies and tips for getting more out of your Salesforce®, plus our latest app updates and customer story.

Streamline processes, simplify reporting, and get actionable data.

Using Apps & Automation to Overcome Data Challenges in 2025 

The role of an IT Manager requires simultaneously seeing the big picture while focusing on specific issues. Information technology is pervasive in a business enterprise, affecting many different people and initiatives. And just as those numerous activities depend on solutions provided by the IT department, the IT department itself needs its own set of solutions to keep their own operations humming.