Data Quality Helper Use Case Library

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All Data Quality Helper Use Case Library

USE CASE: Finding and Fixing Duplicate Cases in Salesforce

Detecting duplicate Cases

Problem: Users need to identify duplicate Cases and reconcile the data

Cases are important drivers of activity and repositories of information and progress within a business. Cases are usually...

Case, Case Management, Data Quality Helper, duplicate records, merging data

USE CASE: Prevent Missing Comments When Salesforce Case Is Escalated

Internal Comments about escalated Case

Problem: An escalated case offers no information on the reasons for escalation

When a Salesforce case gets escalated, the sense of urgency surrounding it goes up as well. New resources join the...

Case, Case Comment, Case Management, validation rules, Data Quality Helper

Data Quality Helper Use Case Library

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