New Support Page Provides Easy Access to Resources & Options
At Passage Technology, we put customers at the center of everything we do. That’s why we’re thrilled to announce that we’re launching our enhanced customer Support page.
The new design provides customers with options to easily choose the type of support they prefer—from email/logging a support case, reading Knowledge Articles, or having a live chat, to reaching out to the Trailblazer community for each of our apps.
“Our commitment to supporting our customers at every stage of their journey is something that differentiates us from other companies, and it’s something we are continuously improving,” explains Passage Technology’s Co-Founder, Jerome Reid.
In an AppExchange review, Natalie DeLaGuardia, who is a Salesforce Administrator at Alliant Health Solutions, wrote about the support she received from the Passage Team throughout her journey. “Their Sales and Support teams are unmatched in their assistance and willingness to ensure client success. They are responsive, thorough, and extremely accommodating...I couldn't possibly be more satisfied with the results and the overall experience,” explained Natalie.
We understand that our customers are busy and need answers to their questions fast. “Our support staff are all dedicated team members, and are not outsourced, which allows us to provide faster turnaround times and communication. Our support goal is to reply to each customer email within 24 hours,” explains Passage Technology’s Operations Manager Jacob Blair.