How often does Lookup Helper run?

The application processes via manual batch, scheduled batch, or in real-time. The more records you have, the longer a batch run will take. Lookup Helper settings can be scheduled to run as frequently as every hour, however, please keep in mind the processing time when creating a schedule. Schedules should not be more frequent than the processing time for the batch. Running in real-time means that whenever you create or update a child record, the Lookup Helper setting will process just for that record.  Please see the question, “ Is Lookup Helper compatible with Group Edition (GE) / Professional Edition (PE)?” below for real-time limitations with Professional or Group Edition.

Do you offer any discounts for the Premium Edition?

Lookup Helper is discounted when purchased in multiple years, or as part of the Helper Suite. We also offer a 30% discount for nonprofits as well as small business discounts on a case by case basis.

Are there any limits to be concerned of?

The maximum number of relationship fields per object allowed by Salesforce is 40.

Is Lookup Helper compatible with Group Edition (GE) / Professional Edition (PE)?

Yes! Please note that unless the API package has been purchased from Salesforce, only triggers that are part of the managed package will be able to be used.  Settings will need to be run in manual or scheduled batch, or near real-time for any standard objects that are not enabled out of the box or for any custom objects. For a near real-time workaround that does not process in batch, please contact: support@passagetech.com

What comes with the Free Edition?

Lookup Helper Free Edition includes 2 lookup settings that are available for manual, scheduled, or real-time processing.

Is this a native Salesforce app? 

 Yes, Lookup Helper is a native Salesforce app. Your data is not stored or processed anywhere else but in the Salesforce cloud/your org. We do not have access to your data unless you explicitly grant us login for troubleshooting purposes. 

Where can I view my list of deployed triggers?

Deployed triggers can be viewed under the “Enable Real Time” tab even if the setting has been deleted

What is your release process?

Please check out the Passage Technology Feature Release Process on our website.

Can Lookup Helper be installed in testing environments?

Yes, it is a good idea to install Lookup Helper first in a testing (sandbox) environment and the recommended process is to first create your use case in Sandbox before moving to Production.