---
title: Introducing Passage Technology’s Knowledge Base
description: Passage Technology's Knowledge Base is a new support option for customers.
image: https://www.passagetechnology.com/hubfs/to-learn-3653430_1920-1.jpg
---

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# Introducing Passage Technology’s Knowledge Base

2021/09/16

[![Free Salesforce business guides to help admins/developers, project managers, sales managers, and decision makers. Download the free PDF series now: Reinventing Your Business, Reimagining Your Salesforce®.](https://www.passagetechnology.com/hubfs/2021/Essential-Salesforce-Guide_Helper-Suite.png) ](https://www.passagetechnology.com/en/essential-guide-for-salesforce-admins-developers)

## A New Support Option for Our Customers

A recent Harvard Business Review study reports 62% of customers think having knowledgeable employees is the third most important aspect needed for a company to provide good customer service.

                                                                                                                                                                                                                                                                                                                                                                                                                                      

The [study](https://hbr.org/2018/01/how-customer-service-can-turn-angry-customers-into-loyal-ones) also reports that 65% of customers expect their issue to be resolved during their first contact with customer support. Half of consumers said they will wait no more than one week for an answer to their question before they move on and take their business elsewhere.

At Passage Technology, we put customers at the center of everything we do. To provide more support options, we developed a Knowledge Base, so you can find the information that you need, when you need it. 

With more access to self-service, Operations Manager Jacob Blair explains, “Passage Technology’s Knowledge Base is available for anyone viewing our website, providing self-help information that would normally only be provided by support. Customers will now be able to get answers to technical questions that previously they would have to email us to receive the information.” 

Having centralized knowledge in one location makes information easier to find, allows our support team to answer questions faster, resolve calls quickly, and handle more complex inquiries. Our goal is to improve your experience with Passage Technology. 

Currently there are 327 articles in the Knowledge Base. You can also leave a thumbs up or thumbs down on an article, which will help our team continuously improve. To view the articles or quickly find answers to your questions, go to [Knowledge Base](https://passagetech.my.site.com/KnowledgeBase).

 

 

Tags: [Admin Apps](https://www.passagetechnology.com/passage-technology-blog/topic/admin-apps), [Rollup Helper](https://www.passagetechnology.com/passage-technology-blog/topic/rollup-helper), [Lookup Helper](https://www.passagetechnology.com/passage-technology-blog/topic/lookup-helper), [Prioritization Helper](https://www.passagetechnology.com/passage-technology-blog/topic/prioritization-helper), [Customer Support](https://www.passagetechnology.com/passage-technology-blog/topic/customer-support)

| [** Getting Essential Guidance to Innovate, Adapt, and Thrive ](https://www.passagetechnology.com/passage-technology-blog/essential-guidance-innovate) | [Passage Technology Blog](https://www.passagetechnology.com/passage-technology-blog) | [ Helping Admins & Developers Get More Out of Salesforce ** ](https://www.passagetechnology.com/passage-technology-blog/helping-admins-developers-get-more-out-of-salesforce) |
| --- | --- | --- |

[ 7 Popular Use Cases that Lighten the Load for Salesforce Admins ](https://www.passagetechnology.com/passage-technology-blog/use-cases-admins)

[ What is technical debt, and how can you avoid it in Salesforce? ](https://www.passagetechnology.com/passage-technology-blog/what-is-technical-debt-and-how-can-you-avoid-it-in-salesforce)

[ Learning from Rollup Helper’s Supportive Trailblazer Community ](https://www.passagetechnology.com/passage-technology-blog/rollup-helpers-supportive-trailblazer-community-app-resources)

[ Passage Technology News and Updates – Spring 2026 ](https://www.passagetechnology.com/passage-technology-blog/news-spring-2026)

[ True Effectiveness with Salesforce Agentforce Requires Elevating Data Quality First ](https://www.passagetechnology.com/passage-technology-blog/true-effectiveness-with-salesforce-agentforce-requires-elevating-data-quality-first)

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[ GDPR and Using the Salesforce Individual Object ](https://www.passagetechnology.com/passage-technology-blog/gdpr-and-the-using-the-salesforce-individual-object)

[ Can’t Create Quote From Opportunity in Lightning Using New Quote Button? ](https://www.passagetechnology.com/passage-technology-blog/new-quote-button)

[ Rollup Helper vs Declarative Lookup Roll-up Summaries (DLRS) ](https://www.passagetechnology.com/passage-technology-blog/rollup-helper-vs-declarative-lookup-roll-up-summaries-dlrs)

[ Passage Technology News & Updates – Winter 2026 ](https://www.passagetechnology.com/passage-technology-blog/passage-technology-news-updates-winter-2026)

© 2026 Passage Technology LLC All Rights Reserved. [Privacy Policy](https://www.passagetechnology.com/privacy-policy) | [Purchasing & Legal](https://www.passagetechnology.com/purchasing-and-legal) | [Terms of Service](https://www.passagetechnology.com/terms-of-service) | [App Security](https://passagetech.my.site.com/KnowledgeBase/s/article/Security-and-Privacy-Policy-1578080055496)

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