Automated Emails

March 31, 2017


Automated emails may be sent from Salesforce when a customer case is submitted to acknowledge receipt of the case. This ensures that the customer is promptly responded to and high service standards are maintained. However, these automated emails consume a substantial amount of valuable...

Delete old Email Messages

Did you know that old email messages can be one of the #1 Salesforce Data Storage consumers? Whether you are using Email to Case and your support reps are communicating back and forth via email on a Case, or your sales reps are logging their emails in Salesforce, the...