Wayne Brooks, Business Analyst at nPower

Wayne Brooks, Business Analyst at nPower

nPower is one of Britain’s leading energy companies, and is part of the Innogy group, one of Europe’s leading electricity and gas companies. They serve around 5.1 million residential and business accounts with electricity and gas.

Challenge

nPower began using Salesforce in October 2011. Their initial implementation was to transition their Desk Sales and Field Sales teams from Excel and Access Database software to a configurable CRM cloud-based system. The Data, Digital and Technology team has many development initiatives in Salesforce to integrate core business systems and onboard their company business processes all to the Salesforce.com platform. Overall, nPower needed a way for the team to drive the initiatives for the business to change the way they work.

Solution

nPower needed one convenient tool for managing projects to drive the delivery of initiatives across multiple work streams to integrate all of their internal sales processes. They also needed to complete a project to implement their credit system in Salesforce which involves integration with Experian and Attradius.

The Data, Digital and Technology team was experiencing many pain points with managing changes from multiple stakeholders in multiple locations outside of Salesforce such as Microsoft Project and Visio. Status Reporting and Planned vs. Actuals to upper management was also critical.

All of these requirements made nPower a fantastic candidate for Milestones PM+!

Results

"Milestones PM+ has really helped us to apply structure and rigor to our Salesforce development processes," said Wayne Brooks. "Due to Milestones configurability, we have been able to take a controlled, iterative approach to improving program governance that has allowed us to develop our project management processes as we grow in output - without loss of performance or quality."

"The interface is clean and intuitive which makes it perfect for business engagement at a Senior Level. Passage Technology has worked collaboratively with us to refine their product following, allowing us to drive further value from Milestones PM+. Passage Technology holds true to the values of the Salesforce AppExchange community. This enables businesses to enhance their capabilities at a low cost in a way that is collaborative, valuable and low-risk."