Join our Chatter Success Group. Here you can post new questions and click the small magnifying glass right above the feed to search for previous questions and answers.
We also recommend that you scan this list of frequently asked questions to orient yourself to some of the more basic questions that you may have, or reference the Rollup Helper Admin Guide. All Rollup Helper help resources.
You may also contact us.
Rollups can be run on-demand (manually via the "Run" function), on a schedule, or in real-time.
In the free version, you get three active rollups that can be run on a schedule or run in real-time. View a full list of Rollup Helper Free Edition features.
Yes, it does!
Yes. Rollup Helper can be installed in the following Salesforce® Editions: Group, Essentials, Professional, Enterprise, Unlimited, Force.com, Developer and Performance. For Professional Edition Salesforce® orgs and lower, some features of the application rely on Application Programming Interface (API) and may be limited due to Salesforce® restrictions on the type of org. Examples of this include using real-time triggers that are not part of the managed package or creating a new field from within the app. Any triggers that come included with the managed package can be used in Professional Edition and lower orgs. We do have trigger extension packages available for most standard objects, and alternatives are available for real time enablement on custom objects. We are happy to assist with your setup if you need assistance with trigger or field creation. Contact us for full information on features and functionality that are affected and what workarounds can be used.
You can use the Rollup Helper Health Check page to see the current Rollup Helper status. The Health Check will list any issues found along with a risk level, issue summary, and any recommended actions. To access Rollup Helper Health Check, go to the Rollup Helper tab and click “View Health Check.”
No. You can configure Rollup Helper to the unique resource constraints facing your Salesforce® operating environment. We have engineered an asynchronous mode to Rollup Helper which is a great tool to overcoming any governor limits you may be running into. Furthermore, all your data is processed natively on the Salesforce® platform, so we are not consuming any API limits.
No. Rollup Helper Premium Edition features unlimited users, and you do not pay any additional fee for each individual user.
No. Rollup Helper code runs in its own namespace like other managed apps. Managed apps have their own code coverage requirement and all unit tests within a package must successfully pass in a development org before the package may be created. We recommend that you run all your unit tests with the "RunAllTests = false" attribute if you are using Rollup Helper, as this is the Salesforce® default. This default setting will prevent any local discrepancies (e.g. custom required fields, validation rules) from impacting your code deployments as our unit tests will fail if you have custom required fields, validation rules, etc. As long as you have the "RunAllTests = false" attribute set, you can deploy your Apex code as normal. Changing to "RunAllTests = true" will not cause Rollup Helper install or performance issues. Here is an official statement from Salesforce® on this topic:
If for some reason you are concerned with setting "RunAllTests = false," we guarantee that Rollup Helper will still function correctly.
If you have more than three active rollups, you will need to select which three you would like to keep active.
Yes! Unlike Rollup Summary Fields in Salesforce®, Rollup Helper is able to perform Hierarchy rollups.
Yes! Since Rollup Helper uses normal Custom Fields instead of Rollup Summary fields, the rollup can be configured easily without using custom code or triggers.
Yes! You can now choose which records your manual and scheduled rollup runs will process for.
Yes! You can do this. For example, if objects A -> B -> C are related, and there’s a rollup of information from A -> B stored in a field on B, then another rollup can be used from B -> C that rolls up the results from the field B to a field on C.
Yes! The normal Custom Fields populated by Rollup Helper do not count against your Rollup Summary Field limits.
The error, “UNABLE_TO_LOCK_ROW, unable to obtain exclusive access to this record,” is usually caused by one of three things:
Some troubleshooting steps could include lowering record scope or disabling “Enable Validation Rule Helper” in Rollup Helper Custom Settings. Contact us for additional assistance.
“FIELD_FILTER_VALIDATION_EXCEPTION: Value does not exist or does not match filter criteria”
(Please note: this error isn't a validation exception and cannot be overridden with validation helper; it's setup as a lookup field filter, not a validation rule.)
This error is most frequently caused by lookup filters which will need to be (1) manually corrected, (2) removed, or (3) set to optional. If the error message isn't descriptive enough, make sure the value in the field adheres to the rule; find the filter criteria when editing the field under the object manager from setup.
Nope! Creating custom filters in Rollup Helper is simple and does not require any knowledge of SOQL.