What do I get for free with Storage Helper Free Edition?

The free version of Storage Helper you may create one Storage Recycle Job, and configure how you would like that Storage Recycle Job to be run.

How can I configure Storage Helper to run automatically?

Storage Helper can be configured to automatically run in one of the two following modes:

  1. Automatically run all Storage Recycle Jobs after the standard Salesforce Export Service has complete. This mode may be enabled by clicking the gear icon, then pressing the 'Run Storage Helper After Data Exports' button.
  2. Automatically run on a defined scheduled basis. This mode may be enabled by clicking the schedule button, inputting a schedule, then clicking save.

Can Storage Helper recycle files?

Storage Helper can recycle files in Salesforce. Currently we do not provide notifications when nearing your file storage limit, or calculate the file storage usage.

How can I configure Storage Helper to send me a notification when we are nearing our Salesforce data storage limit?

To enable data usage notifications, you may take the following steps:

  1. Click the gear icon on the Storage Recycle Jobs page.
  2. Input your organization's Data Limit.
  3. Set an acceptable alert threshold.
  4. Input the email address you would like the data usage notification to be sent to.

Please Note: Currently only a single email address may be input into the Notification Email Address field.

Why is the data usage calculation off on the Storage Recycle Jobs page?

Since your data storage limit is not accessible to us, you may have to update the 'Data Limit (In GB)' setting. If you are not sure what your data storage limit is set at, you may visit the standard Salesforce 'Storage Usage' page. To access this page go to Setup, Data Management, then click the Storage Usage link.

My Storage Recycle Jobs have been run, but records that meet my defined criteria still have not been recycled. Why is this happening?

The default behavior of Storage Helper is to only recycle a maximum of 20,000 records when Storage Helper is run. If you would like more than the 20,000 records recycled, you may either adjust the the 'Maximum Number Of Records To Delete' setting by clicking the gear icon. You may also manually run Storage Helper multiple times if you do not want to adjust the 'Maximum Number Of Records To Delete' custom setting.

For additional information about the Salesforce Recycling Bin, you may visit this link.

Can I adjust how many records Storage Helper recycles when it runs?

Yes! To configure the number of records recycled by Storage Helper when it runs, you may click the gear icon and input the maximum number of records that Storage Helper should recycle per run. 

Please Note: We default this number of 20,000 because that is the maximum number of records that most organizations will be able to store in their recycling bin. If you would like no limitations to the number of records Storage Helper will recycle, you may leave this field blank. Additional information regarding the Salesforce Recycling Bin may be found here.

Why do I not have access to Storage Helper?

You may not have access to use Storage Helper because you are not assigned to the permission set for the app. If you would like access, you may ask one of your Salesforce administrators to add you to the Storage Helper permission set.

How often does Storage Helper calculate my data usage?

Storage Helper calculates data usage once daily.

What if I still need more Salesforce storage?

If you find that you need more Salesforce storage, you may purchase it here through Passage Technology at a heavily discounted rate.