August 22, 2014
Business Problem: As a support center manager, you will likely have a need for multiple account and case metrics to calculate and display in Salesforce. Examples that we have seen are, ‘Cases created this month’, ‘Cases created this year’, etc.
|View post||Tags: Asset, Case, Case Comment, COUNT, TEXT, Contract, Entitlement|
May 5, 2014
Problem: Salesforce doesn't offer standard or customizable business rules on what contacts you need to have defined when a contract is put into place. For example, it is possible to create a contract, but not have any contract contact roles or the correct contact identified for a contract.
|View post||Tags: Contact, COUNT, Contract|