Passage Technology Blog

The first step in Agentforce implementation is improving data and records across the platform—before AI begins its work.

Have you ever stared at your Salesforce^® org, scratching your head over a jumble of phone numbers that look like they came from different planets? One's got parentheses, another's dashed like a secret code, and some might have non-numerical notes for extensions and such. If this sounds familiar, you're not alone.

Duplicate records in the Salesforce^® platform can create significant challenges for a business, impacting efficiency, decision-making, and customer relationships. When AI tools, such as Agentforce or other solutions, are integrated for customer acquisition and support, these issues can be amplified.