2025/09/03
Having to engage in an audit of any kind is not usually seen as one life’s most enjoyable activities. Some audits (like tax audits) can be especially frightening, but as a general rule doing any type of audit, at minimum, can be a chore. Auditing the quality of your Salesforce® data is no exception to this general rule.
2025/07/30
Managing data is becoming increasingly complex, and when you add AI to the mix, it adds another layer of complexity.
2025/05/16
Duplicate records in the Salesforce® platform can create significant challenges for a business, impacting efficiency, decision-making, and customer relationships. When AI tools, such as Agentforce or other solutions, are integrated for customer acquisition and support, these issues can be amplified.
2025/04/29
2025/04/23
The first step in Agentforce implementation is improving data and records across the platform—before AI begins its work.
2024/12/30
2024/08/13
It makes sense. Customer service reps work closely with customers, so it gives reps the perfect opportunity to proactively help them by recommending upgrades or other products, right?
2024/02/16
| Passage Technology Blog |