Passage Technology Blog

Having to engage in an audit of any kind is not usually seen as one life’s most enjoyable activities. Some audits (like tax audits) can be especially frightening, but as a general rule doing any type of audit, at minimum, can be a chore. Auditing the quality of your Salesforce^® data is no exception to this general rule.

Eliminating Data Silos, Connecting, and Organizing Data for AI

Managing data is becoming increasingly complex, and when you add AI to the mix, it adds another layer of complexity.

This issue gives you time-saving Salesforce® tips and resources, as well as our latest app news, and more!

Do More with a Little Help from Your Friends

Like the Beatles’ song, when you have a little help from your friends, you can do so much more. 

An accelerator for Salesforce Admins/power users, business analysts, and developers, Passage Technology’s "Admin Apps" allow you to stop coding where you don't have to, so you can focus on your organization's key goals. 

Duplicate records in the Salesforce^® platform can create significant challenges for a business, impacting efficiency, decision-making, and customer relationships. When AI tools, such as Agentforce or other solutions, are integrated for customer acquisition and support, these issues can be amplified.

This issue gives you Salesforce® tips and resources, as well as our latest app news, and more!

The first step in Agentforce implementation is improving data and records across the platform—before AI begins its work.

The role of a Salesforce^® Business Analyst is a uniquely strategic one. There is no universal formula or blueprint for executing the responsibilities. Since no two businesses are identical, every problem they uncover, research and aim to solve requires a customized approach. When they are successful, Salesforce Business Analysts can have an outsized impact on their organizations.

The role of a Salesforce^® Admin is vitally important to many functions within a business. But these people can get pulled in many different directions at the same time. There’s only so much time and much to be done to move the business forward and drive transformation.

One of the challenges for optimizing the use of Salesforce^® is that many different users create the records stored in the platform. This creates the potential for wide variances in how the records are created and the information they contain. This lack of uniformity can make it difficult to find and unearth actionable insights across numerous business functions.