Passage Technology Blog

Filtered by sales-productivity

Ask PT About Displaying Products From an Account’s Opportunities

2023/05/17

Dear PT, 

When viewing an Account page in Salesforce®, our company’s users would like to see a list view of the Opportunity Products associated with the Account’s various Opportunities. Is there an easy way to do this?

Attah Glence from Product Point, Nigeria

Ask PT About Comparing Year-Over-Year Revenue to Date in Salesforce

2023/04/11

Dear PT, 

Comparisons can be an important factor in forecasting. At our company, we’d like to compare this partial year’s revenue Opportunity total for an Account to the same time period in the previous year. Are we going up, down, or flat? Salesforce® doesn't do this out of the box. Can Rollup Helper help us?

Totul Todayt from Trend, Denmark


Ask PT About Avoiding the Creation of Duplicate Records in Salesforce

2023/03/29

Dear PT, 

At our company, when users create a Salesforce® Contact, a search is done to find if the related Account is already in our records. If they don’t find an Account, then one is created. This manual process sometimes results in duplicate Accounts being created, with identical information or differing information. Data quality suffers, relationship management is affected, and then time and resources are wasted fixing the problems. There has to be a better way.

Bette R. Dada-Highjeene from Dublin, OH

Ask PT About Using Automation to Assign Leads to Accounts in Salesforce

2023/01/25

Dear PT, 

Like many Salesforce® users, we have to manually assign Leads to their related Account. Of course, this opens up the potential for errors. It would be nice if we could automate this process and then notify the correct salesperson about the new Lead. Any thoughts on how we could easily do this?

Dom Main from Lincoln, NE

Ask PT About Reducing Response Time with New Leads in Salesforce

2022/09/23

Dear PT, 

Buyer expectations are rapidly evolving. Now you can measure buyer intent in nearly real-time. However, at our company, our new Lead response time is often measured in days, not hours. Studies show that best practices require a response measured in minutes. Any ideas on how we can extend Salesforce® capabilities to make this internal improvement?

Hawt Leede from Prospect Heights, IL

Ask PT About Viewing Account Information on a Lead in Salesforce

2022/07/12

Dear PT, 

With Salesforce® Contacts, you can view their Account information. But at our company, we like to classify leads as Leads, not as Contacts. But Leads don’t display Account information. How can we extend Salesforce to get this functionality?

Moe Enfo from Lead Mine, WI

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