Passage Technology Blog

In certain respects, the greatest benefits of using the Salesforce® platform are often directly associated with its greatest challenges.

Setting Up Salesforce

Salesforce is more than a CRM company now—it has a multitude of cloud- and industry-focused solutions and a large marketplace of consulting and app vendors available to customize it via the Salesforce AppExchange. The platform requires a high degree of customization (and most likely packaged apps) to meet your needs; it’s just not a set of licenses you are buying from Salesforce. So by design it can be incredibly helpful for many companies to establish a strategy for implementing Salesforce.

A New Support Option for Our Customers

A recent Harvard Business Review study reports 62% of customers think having knowledgeable employees is the third most important aspect needed for a company to provide good customer service.

Overcome Business Transformation Challenges & Extend Salesforce®

There’s a saying that life is not about the destination—it’s about the journey. Business transformation is an ongoing journey that accelerated during the past year and has continued. Typically when organizations undergo a business transformation it's in response to a change like the global pandemic. But the reality is that change is happening all around us. It's a constant in life—and in business.

Is Digital 360 Worth the Hype? The short answer is “absolutely.” 

Digital 360 has recently become the new industry standard for communicating with customers on the level they have come to expect. It allows businesses to connect with their audiences on the platforms they prefer, and the way they want. 

This issue features stories on how you can do more with Passage Technology’s Apps and Salesforce.

Stop Coding and Focus on Growing Your Partner Program

Passage Technology’s Admin apps allow you to stop coding where you don't have to, so you can focus on the key goals for your partner program. Our apps are an accelerator for sales operations and Salesforce Admins/power users, business analysts, and developers. Our Admin apps include Rollup Helper, Lookup Helper, Prioritization Helper, and Data Quality Helper. 

Lake Forest Award Program Honors the Achievement of Passage Technology for the Second Year in a Row

This issue features stories on how you can do more with Passage Technology's Apps and Salesforce.

At Passage Technology, our goal is to help you do more with Salesforce. We understand that the journey to becoming an Awesome Salesforce Admin can be a big undertaking as orgs become more customized and complex. 

Following is a collection of tips, tools, and shortcuts from our team that will help you and your users get the most out of your Salesforce.

It’s amazing how much stuff we can pile up over time. Somehow we manage to add more things into our closets and drawers without taking the time to sort through them to remove the things we don’t use anymore.

And sometimes we manage our data storage like our closets at home.